New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Web Services announced today the launch of Amazon Connect Health, an agentic AI that integrates with a health provider's EHR to perform tasks associated with administrative work, such as ...

Unlike standard generative AI that simply answers text prompts, “agentic” AI can autonomously execute multi-step workflows across different software platforms. Amazon Connect Health integrates ...

Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from ...

For this conversation, NJ spoke with Pasquale DeMaio, Vice President of Customer Experience services at AWS, an organization he founded in 2015. He is responsible for ensuring that Amazon Connect ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...

“With Amazon Connect, in addition to evolving customer service, we’re also fundamentally reimagining how organizations build, nurture, and sustain customer relationships,” said Pasquale DeMaio, vice ...