Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

Customer service is the pits, you say. You are not alone. It seems like bad customer service experiences are happening everywhere. One of the biggest gripes from consumers today is the poor service ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. $3 trillion is at risk. It’s been seven years since I wrote about how poor customer service ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Customer service is in meltdown mode. Just ask Raul Pupo, MBA, who opens his new book on customer service with an air travel horror story. “The travel industry is no better, no worse, than any other ...