Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

For decades, service has been relegated to the end of the customer lifecycle. It was reactive, transitional, transactional, and traditional. A “fix something that’s gone wrong” function, stuck at the ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company. Wanting to find a fast and easy solution to their problem, they land ...

With the goal of reaching a $60 million valuation in its next funding round, Figr is focusing on artificial intelligence ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. It’s happened to most of us at some time, losing something ...

This award recognises that business success requires proactive problem-solving, rapid solutions and transparent communication ...

Customer service has been tricky for companies whose services rely on third parties and gig workers. In these cases, the companies don’t control — and can’t manage the quality of — the delivery of ...

Most people (62%) can’t rely on a single financial institution for all their needs in banking and are looking for more than one provider. Read that again: three out of five people are looking for more ...