We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

A big reason chat has taken hold in the market (setting aside customer preference) is that it promises reduced cost per contact because agents can handle multiple chats concurrently. For the purpose ...

Customers expect to be able to use chat when they reach out for help. Here’s how to get it right This vendor-written tech primer has been edited by Network World to eliminate product promotion, but ...

You hear that? Fingers on a phone screen. Tap-tap-tap-tap. That’s angst. That’s the sound of a customer — a young person named Alex — looking for help. She’s anxious because her problem is ...

Airline JetBlue added a chat feature to its app that lets travelers contact customer service directly. The chat keeps a record of prior online interactions between customers and airline employees, ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

VANCOUVER, BC, Nov. 19, 2025 /PRNewswire/ - Readymode®, a leading outbound customer engagement platform for sales teams and contact centers, is proud to announce the integration of Agentforce, an ...

“The pandemic made it visible that there was a missing piece in the customer journey: video chat,” says Fernando Moya, CEO of early-stage Chilean startup Ocular Solution. According to Moya, COVID-19 ...

As video chat continues to become a staple in both personal and business communications, customer service is no exception. Following COVID-19 shelter-in-place orders, companies quickly adopted and ...

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...