Businesses invest in SEO, advertising, and websites to attract potential customers. Yet a visitor with an unanswered question ...

The messaging wars are really a battle for attention. It’s all about which comms app giant can embed the stickiest and most addictive features into their platform to keep users inside their own ...

Live chat is an indispensable online customer support tool that brings great results. There are many statistics that prove this point right and if these tools weren’t a valuable asset to companies, ...

As the founder of Snaps, a messaging company that powers dozens of chatbots for big brands and ad agencies, I’ve learned a few things about bots that I want to share with you. My hope is that this ...

“More and more customers are willing to use live chat when contacting brands, but their general satisfaction rate has gone down slightly.” This is a finding from the recently released LiveChat ...

Across the contact center world, debate ensues over what customer support channels organizations should implement. CX is the No. 1 competitive advantage in the war for customer loyalty, and ...

Remember Tay, the chat bot with the personality of a 19-year-old American girl that Microsoft released just yesterday? The casual conversation bot was designed to get "smarter" over time and pick up ...

Get latest articles and stories on Business at LatestLY. Bangalore (Karnataka) [India], October 29: Businesses invest in SEO, ...